1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Contact Us: Name, email address, phone number, company name, and message content
- Book a Consultation: Name, email, phone number, company details, and preferred meeting time
- Use Our ROI Calculator: Business data (number of employees, current software costs, industry sector, pain points)
- Subscribe to Updates: Email address and communication preferences
- Apply for Jobs: Resume, portfolio, contact information, and professional background
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: General geographic location (city/country level) based on IP address
- Technical Data: Screen resolution, language preferences, time zone
1.3 Third-Party Information
We may receive information from:
- Analytics Providers: Google Analytics, Microsoft Clarity
- Social Media: If you interact with us on LinkedIn, Twitter, or other platforms
- Marketing Partners: Aggregated industry data and market research
2. How We Use Your Information
2.1 Primary Purposes
We use your information to:
- Provide Services: Process consultation requests, deliver ROI calculations, provide support
- Communications: Respond to inquiries, send booking confirmations, provide updates
- Improve Experience: Analyze usage patterns, optimize website performance, enhance user interface
- Marketing: Send relevant product information, case studies, and industry insights (with consent)
- Legal Compliance: Comply with UAE data protection laws and business regulations
2.2 Legal Basis for Processing (UAE/GDPR)
We process your data based on:
- Consent: You have given explicit permission (e.g., marketing emails)
- Contract Performance: Processing is necessary to deliver our services
- Legitimate Interests: Improving our services, fraud prevention, security
- Legal Obligation: Compliance with UAE laws and tax regulations
3. Information Sharing and Disclosure
3.1 We Share Information With:
- Service Providers:
- Calendly (appointment scheduling)
- Google Analytics (website analytics)
- Microsoft Clarity (user behavior analysis)
- Email service providers (communications)
- Cloud hosting providers (AWS/Azure)
- Business Partners: Scholarix Global Consultancy (parent company) for service delivery
- Professional Advisors: Lawyers, accountants, consultants (under confidentiality agreements)
- Legal Authorities: When required by UAE law or to protect our rights
3.2 We Do NOT:
- ❌ Sell your personal information to third parties
- ❌ Share data with advertisers without consent
- ❌ Use your data for purposes unrelated to our services
- ❌ Transfer data to countries without adequate protection
4. Data Security
4.1 Security Measures
We implement industry-standard security practices:
- Encryption: SSL/TLS encryption for all data transmission
- Access Controls: Role-based access, multi-factor authentication
- Secure Storage: Data stored on encrypted servers (AWS/Azure)
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Staff trained on data protection best practices
- Incident Response: Documented procedures for breach notification
4.2 Data Retention
We retain your information for:
- Active Clients: Duration of service + 7 years (UAE legal requirement)
- Consultation Requests: 2 years from last contact
- Marketing Contacts: Until you unsubscribe or request deletion
- Analytics Data: Aggregated data retained indefinitely (anonymized)
5. Your Privacy Rights
5.1 You Have the Right To:
- Access: Request a copy of your personal data we hold
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Opt-out of marketing communications or data processing
- Withdraw Consent: Revoke previously given consent at any time
5.2 How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: privacy@sgctechai.com
Phone: +971 56 390 5772
Mail: SGC TECH AI, Dubai Business Bay, Dubai, UAE
We will respond within 30 days of receiving your request.
7. International Data Transfers
Our servers are located in the UAE and EU. If your data is transferred internationally, we ensure:
- Adequacy Decisions: Transfers only to countries with adequate data protection
- Standard Contractual Clauses: EU-approved contracts with service providers
- Privacy Shield: Compliance with applicable frameworks
- Your Consent: Explicit permission for sensitive data transfers
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@sgctechai.com and we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- New legal requirements
- Service improvements
- User feedback
When we make material changes:
- ✅ We will update the "Last Updated" date at the top
- ✅ We will notify you via email (if you're subscribed)
- ✅ We will display a prominent notice on our website
- ✅ We will obtain your consent if required by law
We encourage you to review this policy regularly.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Address
SGC TECH AI
Dubai Business Bay
Dubai, United Arab Emirates
Data Protection Officer
For data protection inquiries, contact our DPO:
Email: dpo@sgctechai.com